◆ Solutions · Customer support
A face for your support agent.
Most support deflection plateaus around chat. A video tier with a real-feeling agent moves more tickets to self-serve, and feels like the brand it sits on, not a generic SaaS bot.
◇ Problem
Why current solutions fall short.
- Chat deflection is great for trivia and breaks down on anything emotional
- Existing avatar studios produce one-shot videos, not live conversations
- Avatar APIs cap session length, force seat licenses, or both
- Bot-fatigued users skip text chat to call support, raising cost per resolution
Stack-level cost: every escalated ticket is a real human-minute. The escalation rate is the lever.
◆ How NORTH fits
A passthrough video tier above your existing chat.
- Mount NORTH inside your existing chat widget as a 'Talk to support' button
- Audio in, audio out: your STT, your support LLM, your TTS
- Customer can toggle video on / off without dropping the call
- Realtime CSAT signal: facial expression of the agent shows engagement, not just text
- Works inside Zoom / Meet for warm handoff to a human if needed
◆ Why now
Now: voice-first agents are good enough to handle a real conversation. Video is the trust layer.
- WebRTC works in any browser. No app install, no plugin.
- Bring your existing support LLM, prompts, and tools
- Per-second billing, so an unanswered button click costs zero
- Long-session support without re-auth or hand-off mid-call
◆ Integration shape
What it actually looks like in your codebase.
01
Mount the SDK
Drop @northmodellabs/atlas-react into your existing chat surface.
02
Wire your STT/LLM/TTS
Send transcribed user audio into your agent; pipe TTS output into a NORTH session.
03
Pick the avatar
Curated company-approved avatars or your own brand persona, single reference image per identity.
04
Ship
WebRTC stream renders in the user's browser. No per-seat license, no per-call cap.
◆ What to measure
The metrics that prove this is working.
Self-serve resolution rate
Compare video tier vs text-only chat for emotional or billing tickets, where chat usually plateaus.
Average handle time on escalation
Warm-handoff with full conversation context should reduce time-to-resolution on escalated tickets.
Render cost / minute
$7/hr prorated to the second. Idle audio still bills session time; budget around real conversation length.
We don't publish customer numbers. The right comparison is against your existing baseline, your STT, your LLM, your voice, your traffic.
◇ FAQ for this use case
The questions that actually come up.
Does NORTH read our customer data?
No. Passthrough mode only sees audio frames and returns video frames. Your prompts, tools, and customer records never leave your stack. See /enterprise.
Can we use our own brand avatar?
Yes. One reference image per identity, and you can register multiple identities under the same account. See /safety for our acceptable use and public-figure policy.
What happens if our STT or LLM is slow?
NORTH renders frames as audio arrives, so the avatar stays in sync with whatever your stack outputs. Idle audio just produces an idle avatar; no charge for silence beyond session time.
Ready to ship?
Email if you want async, book if you want a structured call. We reply within one business day.